Complete Listing of Topics Available from AGTS

Click on one of the categories below to quickly jump to the section you are interested in or scroll down through the pages.

Career Management/Advancement

• Anger Management 101
• Change and Change Management (Module in Supervisor's Academy)
• Creating a Positive Impression
• Critical Thinking: Skills that Promote Reason over Reflex
• Etiquette Essentials for Everyone
• Introvert Power!: Strategies for Surviving and Thriving in an Extroverted World
• Is Supervision in Your Future?
• Overcoming Stage Fright
• Personal Career Leadership: Taking Control, Building for the Future
• Planning for the Power Years: A Next-Phase Exploration for "Boomers" Considering Retirement
• Positive Politics: How to Exert Influence without Loosing Your Soul or Shooting Yourself in the Foot
• Problem Solving and Decision Making--a Career Critical Skill
• Statistics Made Easy
• Thinking Optimistically
• Understanding Yourself & Others: The Breakthrough Workshop for Improved Communication and Stronger Relationships
• Your Attitude is Your Success
• See Also Communication/"People Skills" and Management Development/Supervisor's Academy

Communication/"People Skills"

• Anger Management 101
• Assertive Communication: How to Speak Up & Set Limits without Wrecking the Relationship
• Building Healthier Work Relationships ^TM
• Communicating Effectively in Crisis Situations
• Conflict, Confrontation & Communication
• Cultural Competence/Multicultural Communication (Call for information.)
• Dealing Positively with Workplace Negativity
• Dealing with Difficult People
• Effective Interpersonal Communication: A Powerful Overview of Essential People Skills
• EQ Basics: A Practical, Powerful Introduction to Emotional Intelligence
• How to Get Along with People You Don't Like and Why Bother
• Influencing Skills: The Art of Persuading & Motivating Others
• Listening Skills: The #1 Factor in Personal & Professional Success
• Men and Women Working Together: A Gender Communication Workshop
• Positive Politics: How to Exert Influence without Loosing Your Soul or Shooting Yourself in the Foot
• Talking Points: Tips for Tough Conversations
• True Colors: An Introduction to Communication Styles
• Understanding Yourself & Others: The Breakthrough Workshop for Improved Communication
• Web 2.0: Understanding & Using Blogs, Wikis, and Other Social Media

Conflict Management

• Anger Management 101
• Conflict, Confrontation & Communication
• Managing the Angry Public: Keeping Your Cool, Staying Safe
• Mediation Services
• Mediator's Academy: The Professional Standard for Effective Conflict Resolution
• Negotiation Skills

Contract Administration

• Contracting Academy: How to Plan and Execute Quality Contracts

Customer Service

• Creating a Customer Service Climate (Module in Manager's Academy)
• Customer Service Superstar!
• Customer Service Initiatives
• Managing the Angry Public: Keeping Your Cool, Staying Safe
• Telephone Skills

Decision Making

• Critical Thinking: Skills that Promote Reason over Reflex
• Ethics and Ethical Decision Making
• Problem Solving and Decision Making

Diversity

• Valuing and Managing Diversity (Module in Supervisor's Academy)

Ethics

• Ethics and Ethical Decision Making (Module in Manager's Academy)
• Ethics Initiatives
• Everyday Ethics

Facilitation Skills (Training & Services)

• Facilitating Groups
• Facilitation Services

Innovation

• Innovation, Creativity & Breakthrough Thinking

Management Development: Leadership

• Leadership Coaching
• Leadership--Open, Honest, Supportive
• Leading with Honor
• Leadership Basics: The Leadership Challenge

Management Development: Academies

• Manager's Academy
• Supervisor's Academy

Management Development: Single and Half-Day Events

• 4 Generations in the Workplace: Building Understanding, Communication, and Productive Work Relationships
• Building and Maintaining Trust & Morale
• Coaching Skills (Module in Supervisor's Academy)
• Critical Thinking: Skills that Promote Reason over Reflex
• Cultural Competence/Multicultural Communication (Call for information.)
• Delegation Skills (Module in Supervisor's Academy)
• Discipline & Corrective Action
• Equal Employment Opportunity (Module in Supervisor's Academy)
• Influencing Skills: The Art of Persuading & Motivating Others
• Interviewing Skills
• Introduction to Supervision
• Is Supervision in Your Future?
• Leading Change
• Managing Employee "Attitude" Problems
• Managing Off-site Employees
• Meetings--Fast, Focused & Productive
• Motivating Employees (Module in Supervisor's Academy)
• Negotiation Skills
• Peer to Boss without the Fallout
• Performance Management (Module in Supervisor's Academy)
• Positive Politics: How to Exert Influence without Loosing Your Soul or Shooting Yourself in the Foot
• Problem Solving & Decision Making--A Key Management Competency
• Robert's Rules of Order: The Important Basics of Parliamentary Procedure
• Statistics Made Easy
• Strategic Thinking (Module in Supervisor's Academy)
• Talking Points: Tips for Tough Conversations

Meeting Skills

• Facilitating Groups
• Meetings--Fast, Focused & Productive
• Robert's Rules of Order: The Important Basics of Parliamentary Procedure
• Taking Minutes of Meetings

Mediation Training and Services

• Mediation Services
• The Mediator's Academy

Office Professional

• Customer Service Superstar!
• Filing & Records Management
• Get Organized: Proven Techniques for Any Environment
• Managing the Angry Public: Keeping Your Cool, Staying Safe
• Stress Management for Frontline Employees
• Taking Minutes of Meetings
• The Ultimate Administrative Assistant

Personnel Administration/Human Resources

• HR Assistant I
• HR Assistant II

Presentation Skills

• How to Make Presentations to Councils and Boards
• Overcoming Stage Fright
• Presentation Skills

Productivity--Individual

• Filing & Records Management
• Get Organized: Proven Techniques for Any Environment
• Listening Skills: The #1 Factor in Personal & Professional Success
• Managing Your Time and Multiple Priorities
• Managing Uncertainty: 5 Action Steps You Can Take to Regain a Sense of Control in Out-of-Control Times
• Problem Solving and Decision Making
• See also the Wellness section

Productivity--Organizational Practices

• Building and Maintaining Trust & Morale
• Contracting Academy: How to Plan and Execute Quality Contracts
• Creating User-Friendly Policies & Procedures
• Facilitation Services
• Facilitation Skills/Group Facilitation
• Filing & Records Management
• Managing Off-Site Employees
• Meetings--Fast, Focused & Productive
• Problem Solving & Decision Making
• Project Management: An Integrated Approach to Managing Projects and Daily Operations
• Self-Directed Teams
• Six Sigma, An Introduction
• Talking Points: Tips for Tough Conversations

Risk Management

• Eliminating Bullying in the Workplace
• Ethics Initiatives
• Everyday Ethics
• Harassment Prevention
• Managing the Angry Public: Keeping Your Cool, Staying Safe
• Mediator's Academy: The Professional Standard for Effective Conflict Resolution
• Sexual Harassment Prevention
• Supervisor's Academy
• Violence in the Workplace
• See also Conflict Management and Diversity Sections

Teams/Team Building

• Building and Maintaining High Performance Teams
• Facilitating Groups
• On-Site Team Consulting
• Self-Directed Teams
• Team Building with Intact Groups

Train-the-Trainer/Trainer Effectiveness

• Adult Learning Techniques
• The Trainer's Academy

Wellness

• Building Resiliency
• Dealing with Trauma and Loss
• Humor, Laughter and Play: The Stress Busters
• Stress Management and Burnout Prevention
• Stress Management for Frontline Employees

Writing Skills/Written Communication

• Business English & Grammar Review
• Business Writing
• Creating Dynamic Newsletters, Brochures, & Web Pages
• Creating User-Friendly Policies & Procedures
• Editing & Proofreading Skills
• Effective E-mail: Writing for Results, Managing the Overload
• Technical Writing Skills