CEUs: 0.60

Fee:  $189 ($149 member)

Date: 3/04/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

Related Topics (Office Professional):

• Filing and Records Management

Your value to the boss and the organization increases greatly with your ability to demonstrate certain attitudes, skills, and abilities.  In this one-day program, you’ll learn what counts most with managers and will practice tips and techniques that will ensure your professional development is headed in the right direction.

Length:  One 8-hour session

Instructor:  DuPonte

Who should attend: Administrative and executive assistants, and other office support professionals. 

Benefits:

Increased professionalism and credibility.

• Greater efficiency, less stress, greater job satisfaction.

• An image of reliability and “big picture” orientation.

• A reputation for good people skills and the ability to deal effectively with office politics.

Learning Outcomes:

By the end of this program, you will be able to:

• List characteristics of top-ranked assistants.

• Explain how organizational skills affect your image.

• Practice the key steps in active listening.

• Practice key assertive techniques and influencing skills.

• List important steps in managing change.

• Explain how your value is increased by effective problem solving and decision making.

• Explain what is meant by “big picture” skills.

• Name specific actions for dealing successfully with office politics.

Program Outline:

I.          Introduction

II.          How managers describe the ideal assistant

III.         Making the most of your time

            A.         The powerful basics—they haven’t changed

            B.         Organizing and streamlining

IV.        Effective communication

            A.         Listening—the best-kept secret

            B.         Using the right wavelength

            C.         Dealing with difficult people

            D.         Influencing skills

            E.         Appearance communicates

V.         Managing change:  Grace under fire

            A.         Scanning the horizon

            B.         Understanding and dealing with resistance

            C.         Key steps

VI.        A potpourri of success skills

            A.         A simple tool for making decisions and solving problems

            B.         “Big picture” skills:  How to anticipate your way to succeed

            C.         Politics: What to do about them

            D.         Take care of your most important resource

            E.         Know thyself: Build upon your assets

            F.         Review:  Mind your T’s and Q’s