CEUs: 1.2

Fee: $499 ($399 member)

Participants attend both sessions
Date: 03/30/09 and 03/31/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

Bring this program to your organization. It can be customized to meet your specific needs. Call 877-337-7681 for details or e-mail Katrina.

An organization is a system of processes made up of a sequence of activities performed by employees. It is critical that these activities be valuable and high-payoff. The greater the value of activities and processes, the greater employee and customer satisfaction.

Research has shown that unless a process is continuously managed and streamlined, it will eventually fill up with about 40% of waste type activities within 5 years.  In this two-day program, you'll learn how to eliminate waste from processes and how to keep processes waste-free over time. 

Length:  Two 8-hour sessions

Instructor:  Roussas

Who should attend: All levels of managers, professionals such as process owners/leaders, and project managers.

Benefits:

• Increased productivity

• Fewer defects

• Minimized variance

• Process simplification

• Greater customer satisfaction

Learning Outcomes:

By the end of this program, you will be able to:

• Explain the value of process activities

• Measure the performance of a process

• Assess and evaluate processes

• Design a process

• Develop a process

• Continuously manage/streamline a process

• Demonstrate process mapping

• List and explain process mapping tools

Program Outline:

I.          Process improvement concepts

II.          Process improvement methodology

III.         Performance improvement fundamentals

IV.        Voice of the customer

V.         Process definition

VI.        Process control

VII.       Function and process

VIII.       Systems thinking

IX.         Process thinking

X.         Process assessment

XI.         Cost of poor quality

XII.        Types of processes

XIII.       Process mapping

XIV.      Process flow

XV.       Building a process

XVI.      Process analysis

XVII.      Process measurements

XVIII.     Tools for building a process

XVIX.     Change management and process mapping

XX.        Take aways and action planning