CEUs: 0.60

Fee: $209 ($169 member)

Date: 1/29/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

Date: 4/28/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

Date: 6/04/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

Related Topics (Communication/Written):

• Business English and Grammar Review

• "Goof-Proof" Editor: Proofreading and Editing Skills for Error-Free Documents

• Developing Effective, Accurate Policies and Procedures

• Technical Writing Skills

• Powerful Writing Skills for E-Mail

Written communication is a lost art.  The fallout from this sad fact is evident everywhere in business, government, the media, and in our personal lives.  Poor writing creates misinterpretation and misunderstandings that cost organizations thousands of dollars each year.  The organization’s image is another casualty of poorly written communication.  The good news is that with a few basic tips, techniques, and a little practice, you can improve the quality of your written documents almost overnight. 

Length:  One 8-hour session

Instructor:  Myers

Who should attend: Anyone whose job requires the preparation of effective written communication.

Benefits:

• Polished, professional documents.

• Clear, concise messages.

• Letters, reports, and e-mails that achieve their objective.

• A positive image for you and your organization.

Learning Outcomes:

By the end of this program, you will be able to:

• Tailor your writing to the needs of your reader.

• Know how to create an effective business letter and e-mail.

• Use a practical plan and simple methods to save time.

• Write clearly and concisely.

• Edit, proof, and format for the greatest effect.

• Use appropriate language.

• Seek feedback to improve how you write.

Program Outline:

I.          Preparing to write

            A.         State your purpose

            B.         Know your audience

            C.         Organize your thoughts

II.          Creating an Outline

            A.         Good news/Bad news

            B.         Requests

            C.         Refusing a request

            D.         Policies and procedures

            E.         Reports

III.         Building paragraphs

            A.         Know your building materials

                        1.         Words

                        2.         Sentences

                        3.         Paragraphs

            B.         Make it clear

                        1.         Word choice

                        2.         Misplaced modifiers

                        3.         Active versus passive voice

            C.         Keep it concise

                        1.         Word choice

                        2.         Smothered verbs

                        3.         Redundancy

IV.        Using different devices

            A.         E-mail

            B.         Faxes

            C.         Memos

            D.         Reports

            E.         Letters

V.         Formatting to greater effect

            A.         White space

            B.         Subject lines

            C.         Headers/subheads

            D.         Bullets/numbering

            E.         Graphs and charts