Code: PDV114    

CEUs: 0.35

Date: 2/11/09
Time: 8:00am-12:00pm
Location: Tempe - AGTS Learning Center

Do you ever feel uncomfortable in social settings because you know there are “do’s and don’ts” but you’ve never learned them?  Have you had some training in etiquette, but it was so long ago you’d like a refresher?  Do you need help understanding the important rules and protocols that could affect your career and relationships? If you answered yes to any of these, this lively half-day program is for you.

Length:  One 4-hour session

Instructor:  DuPonte

Who should attend: Anyone who wants to make a good impression and feel more at ease in social settings.

Benefits:

• Create a favorable impression wherever you go.

• Gain respect and cooperation from others.

• Feel confident in social settings.

• Help build a more gracious business atmosphere.

• Enhance career options.

Learning Outcomes:

By the end of this program, you will be able to:

• Explain the importance of a positive first impression.

• Make introductions with grace and ease.

• Apply the rules of etiquette to the use of the telephone and other electronic devices.

• Understand and apply the do's and don't of e-mail usage.

• List the top rules of business meeting and event etiquette.

• List the key points of business dining etiquette.

• State at least three rules of business travel.

• State five ways you can be more successful in the workplace by observing etiquette rules.

• Identify a personal etiquette action plan.

Program Outline:

I.          Explain the importance of a first impression and the ability to create one.

II.          Etiquette for business meetings and receptions

a.         Greetings

b.         Introductions

c.         Handshaking

d.         Conversation

e.         Mingling tips

f.          Meeting do’s and don’ts

III.         Dining Etiquette

a.         Napkin use

b.         Ordering

c.         Silverware

d.         Tips for the end of the meal

e.         Who pays

IV.        Telephone and E-mail etiquette

V.         Business travel etiquette

VI.        Workplace etiquette tips

VII.       Identify a personal etiquette action plan