CEUs: 0.60

Fee: $209 ($169 member)

Date: 4/07/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

"My company spent big money with another company for all employees to attend a series of one-day classes. All those classes still didn't give me as much as this one session did. Thanks!"

"The instructor struck a great  mix of humor, seriousness, real world examples, and student input. She listened well and answered questions thoroughly."

Related Topics (Communication/Interpersonal):

• Assertive Communication

• Building Healthier Work Relationships

• Dealing Positively with Workplace Negativity

• Dealing with Difficult People

• Listening Skills: The Cornerstone of Effective Interpersonal Communication

• Understanding Yourself and Others: The Myers-Briggs Workshop

• Communicating Effectively in Crisis Situations

• Men & Women Working Together: A Gender Communication Workshop

• Understanding Non-Verbal Communication

Experts agree that effective interpersonal communication is the life blood of relationships.  They also agree that most of us get no formal training in this critical competency.  But here’s your opportunity.  When you attend “Effective Interpersonal Communication,” you’ll learn and practice key “people skills” used by top communicators everywhere.

Length:  One 8-hour session

Instructor:  Welch-McGrath

Who should attend: All employees will benefit from attending this class.

Benefits:

• Improved relationships.

• Increased productivity.

• Stronger teams, higher morale.

• Greater job and career satisfaction.

Learning Outcomes:

By the end of this program, you will be able to:

• Assess your current communication skill level.

• Identify and practice powerful communication techniques.

• Identify and overcome major barriers to effective listening.

• Explore the importance of feedback in effective communication.

• Identify and practice assertive techniques.

• Explore the role and nature of nonverbal communication.

Program Outline:

I.          Exploring powerful communication

            A.         Elements of the process

            B.         Assessing your effectiveness

II.          Effective interpersonal skills

            A.         Barriers to listening and communicating effectively

            B.         Practice techniques in feedback and assertiveness

            C.         Techniques for active listening

            D.         The role of self-talk

            E.         Creating a strong personal foundation

III.         Your self-improvement plan