CEUs: 0.35

Instructor: Drury

Who should attend: Persons interested in developing and maintaining a positive impression/image.

Benefits:

• Be more successful in your professional and personal life.

Learning Outcomes:

By the end of this program, you will be able to:

• Describe how people create their impression of you.

• Explain the ways that your nonverbal cues affect others’ reactions.

• List simple, proven strategies for creating a positive impression.

• Identify behaviors that sabotage a positive impression.

• List nonverbal behaviors that send a message of caring, openness, and competence.

Program Outline:

I. Building a positive impression

    A. Defining the term

    B. Understanding the value of impression

    C. How an impression is created

    D. High-value nonverbal cues

    E. Nonverbal turnoffs

    F. Verbal practice

II. Impression management

    A. The three C's- caring, competence and cooperation

III. Communicating caring

    A. Listening skills

    B. Make others winners

    C. Caring plan

IV. Creating competence and confidence

    A. Maintaining credibility

    B. Clarifying expectations

    C. Present yourself with power

V. Communicating cooperation and teamwork

    A. Maturity and "hot buttons"

    B. Giving and receiving criticism

VI. Individual coaching to create a positive impression/action planning