CEUs: 0.35 

• Anger Management 101

• Assertive Communication

• Communicating Effectively In Crisis Situations

• Conflict, Confrontation, and Communication

• Dealing Positively with Workplace Negativity

• Dealing with Difficult People

• Effective Interpersonal Communication

• EQ Basics

• How to Get Along with People You Don't Like

• Improving Communication and Understanding Between Generations

• Influencing Skills

• Listening Skills

• Men and Women Working Together: A Gender Communication Workshop

• Talking Points©: Tips for Tough Conversations

• True Colors ®

• Understanding Non-Verbal Communication

• Understanding Yourself and Others

In today’s fast-paced, team-oriented work environment, functional interpersonal relationships are more important than ever in achieving the organization’s goals, maintaining customer satisfaction, and staying competitive in the new world economy. In “Building Healthier Work Relationships” you’ll gain tools and insight into the art of relationship management.

Length:  One 4-hour session

Instructor:  Gangi

Who should attend: Employees who are seriously interested in maintaining, enhancing, or improving important work relationships.

Benefits:

• Improve damaged work relationships.
• Increase your value to the team and the organization.
• Reduce stress and increase productivity.

Learning Outcomes:

By the end of this program, you will be able to:

• Explain how new work cultures have impacted traditional work relationships.
• Describe the characteristics of a healthy work relationship.
• Discuss ways to maintain and enhance healthy work relationships.
• Discuss the personal and business costs of unhealthy work relationships.
• Recognize symptoms of a poor work relationship.
• Using simple diagnostic tools, identify the main cause(s) of poor work relationships.
• Demonstrate style-flexing to accommodate different work styles.
• Discuss ways to address mistrust in workplace relationships.
• Explore the concept of the “emotional bank account.”
• Create a Work Relationship Improvement Plan^TM to improve an unhealthy work relationship.

Program Outline:

I.          Work relationships in the new millennium

II.          Healthy work relationships

            A.         Benefits

            B.         How to maintain/enhance

III.         Unhealthy work relationships

            A.         Counting the costs: personal and business

            B.         Identifying symptoms of a “dis-eased” relationship

            C.         Examining the patients: creating a work relationship profile

            D.         Diagnosing the cause

            E.         Determining the treatment plan:  style flexing & other options

            F.         Taking your medicine

IV.        Trust                

            A.         Building & rebuilding trust

            B.         Investing in your “emotional bank account”

V.         Creating a Work Relationship Improvement Plan™