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The Supervisor's Academy

Now more than ever, well-trained supervisors are a must. Skilled supervisors can improve morale, lower turnover, and reduce grievances and litigation. They communicate well and help create an environment that fosters employee engagement and loyalty.

The AGTS Supervisor's Academy covers key supervisory competencies in 13 modules presented over a 3-month period. This format allows participants time to absorb what they've learned and to try out new skills before moving on to the next module.

For public sector employees, the Academy serves as an entry point to ASU's Certified Public Manager Program.  For more information call (602) 496-1303 or visit

The Supervisor's Academy Certificate: Upon successful completion of the Academy, participants receive the AGTS Supervisor's Academy Certificate presented by the AGTS President on the last day of class.

Code: SUP82,  CEUs: 6.25, U of P Bird UoP: 3.0, WIU Logo WIU: 4.77, Rio Salado Rio Salado: 5.0

Length:  81.5 hours

Who should attend: New supervisors, soon-to-be supervisors, and more experienced supervisors who would like the benefit of formal management training.


  • Reduced grievances and litigation.

  • Increased supervisor confidence.

  • Improved morale and lowered turnover.

  • Higher productivity.

  • A network of peers for ongoing support.

  • Public sector participants are eligible for advanced entry to ASU's Certified Public Manager Program (CPM).

Topics Included in this program:

  • Understanding and Managing Temperament/Personality Styles

  • Effective Interpersonal Communication

  • Teams, Team Building, and Conflict Management

  • Equal Employment Opportunity

  • The Hiring Process: Prepare, Interview, Evaluate

  • An Introduction to Leadership

  • Leading and Managing Change

  • Performance Management

    • Introduction and Overview

    • Delegation and Motivation

    • Coaching Skills

    • Discipline and Corrective Action

  • Valuing and Managing Diversity

  • Time Management for Supervisors

  • Meeting Skills

  • Academy Review and Action Planning



SCHEDULE (click on dates for schedule)

10/28/15 - 2/10/16, Tucson

11/5/15 - 2/18/16, Avondale

11/17/15 - 2/16/16, Chandler

4/12/16 - 6/28/16, Phoenix

Fee: $1899 ($1499 member)



Any AGTS class can be customized and brought on-site to your organization.

For more information on this option call 480-967-7544, x3 (800-970-1270, x3 outside the Phoenix Metro area) or email Custom Training Specialist.